Shipping By IWC
What are different types of Shipping modes available at IWC
At present, we offer our products with FOB India shipping, where goods are delivered to you at the nearest port in India, ready for international shipping. This does not include any custom duties or shipping cost involved in further transportation to your country.
In case you prefer any other shipping method, we are always happy to help. Please get in touch with us at wholesale@warpfy.com for any specific queries
Do you deliver goods to Residential Locations
On special requests, we can also arrange for a doorstep delivery at your location. To do so, please submit your details here. Once our team has reviewed the order details, quantity and shipping address they will get back to you with shipping and custom duty charges.
Alternately, you can also visit our store on Faire to get doorstep delivery.
Our Faire shop- https://faire.com/direct/indiawholesaleco
Which shipping partners do you use
We have tie-ups with several leading logistics companies, including FedEx, DHL, Intoglo, POTA and several more. They in turn may have partnerships with local service providers across different countries.
Does IWC offer any other shipping modes besides FOB/ Doorstep delivery
In case you prefer any other shipping method besides FOB India/ Doorstep delivery, we are happy to help. Please get in touch with us at wholesale@warpfy.com for any specific queries.
Will anyone contact me after the order is placed at the port for any import clearance related processes?
Yes, our Account Manager will contact you to make sure that the delivery happens without any hassles. We may contact you for any additional information required to process your shipment as per the local laws and regulations.
Additionally, you may also receive a call from our service partners for one of the following activities:
• For collecting details to process the insurance for your order
• To coordinate the delivery date and time
• For any additional information requested by customs/ payment of duties & taxes if applicable
What if there is an issue with my order
You can always write to us at wholesale@warpfy.com in case you have an issue to be resolved with your running order. To report any issue with the order delivered we would need some material proof e.g. images, videos, etc. which we can share with the seller and/or logistics vendor to suitably address your concerns. We, therefore,
request you to take proper pictures or videos at the time of delivery so that we can ensure to provide you the fastest, satisfactory resolution
Will IWC be held responsible if any compliance issues arise due to missing information provided by the buyer?
IWC will not be held liable for any compliance issues that arise due to missing information or requirements not specified by the buyer in the timeframe of 72 hours after placing the order. It is the responsibility of the buyer to provide all necessary information and requirements for compliance with destination country laws.
Orders On IWC
How do I place an order on IWC
For the products that you like, simply enter quantity equal to or greater than the minimum quantity (MOQ). Then add the product to cart, confirm your address, review the invoice value and checkout securely.
Can I order a sample before placing an order
In most cases, yes. Please write to us at wholesale@warpfy.com and mention the webpage address or link of the product that you like via email. Once received, we will check the availability of the sample with the supplier and notify you of the sample cost
and delivery timeline.
What is Minimum Order Quantity (MOQ)
Minimum order quantity, also referred to as MOQ, is the lowest minimum quantity that the manufacturer needs for production in order to maintain cost and product quality.
Why can’t I order below the suggested MOQ
IWC maintains a certain minimum quantity of a product to be able to offer you the lowest costs. If the order quantity goes below this minimum, there is an upcharge levied at each manufacturing process, ineffectively driving up the final cost of the product
How does Custom Design / Custom Quote work
We offer customizations in size, color, brand labels or packaging.
If you need any such customization on the existing product on display, you can do so through our request form here. Once we have reviewed your query we will get back to you with a respective cost quote based on the modifications requested.
How does IWC ensure that the goods will be delivered as per specifications and on time
We have dedicated account managers who track production at each step. We perform 2 quality checks- 1 inline inspection during the mid of production cycle and 2 -final inspection once goods are ready and packed. During inline inspection we can preempt an rectify any discrepancies during the production process and be sure to check for the same during final inspection.
How does IWC ensure that the goods will be delivered on time
We have dedicated account managers who track production at each step to ensure goods are ready on time. If we anticipate delays, we step in, to caution and support the manufacturer if needed and simultaneously keep the buyer informed about the same.
Payments On IWC
Is the IWC payment platform safe
Absolutely Yes. For payments, we only work with the best global payment services providers like Visa / Mastercard
What are the payment terms of IWC
Once the order is confirmed you would only be required to make a 30% advance payment and the remaining 70% of the total invoice value can be paid once goods are delivered to the Indian port.
Got More Questions?
We're happy to help. You can always share your questions and issues by writing to us at
wholesale@warpfy.com and we will make sure that your issue is resolved at the quickest.